As part of the MT4 to MT5 upgrade process, Vantos Markets has migrated client accounts, profiles, and trading services to a new MT5 environment. This guide outlines the key changes and provides step-by-step instructions to help you access your Client Portal, log in to MT5, and understand how the migration may affect your account and open positions.
Please note that the Client Portal will also be updated as part of the migration. To access your account after the migration, you will be required to reset your Client Portal password.
For the trading platform, you may use your existing MT4 password when logging in for the first time after the migration. Upon successful login, you will be prompted to create a new password before you can continue using the platform.
Client Portal Access
The Client Portal has been updated. To access your portal, you must reset your password:
1. Log in to the Vantos Markets Client Portal and click Forgot Password.
2. Enter your registered email address. A password reset email will be sent to your inbox. (See image below for reference)
3. Click the link in the email. This will take you directly to the password change interface.
4. Set and confirm your new password, then click Submit. You can now log in with your updated credentials.
Trading Platform (MT5) Access
For your first login after the migration, you may continue using your existing MT4 password. Upon successful login, you will be prompted to update your password.
Please follow the steps below:
- Launch the MT5 application on your desktop or mobile device.
- Log in using your existing MT4 password.
- A password change window will appear automatically. Please enter:
- Previous Password: Your current MT4 password.
- New Password: Create a strong password containing at least eight (8) characters, including a combination of uppercase letters, lowercase letters, numbers, and special characters.
- Confirm New Password: Re-enter your new password.
4. Click OK to complete the password update. You may then log in using your new password.
If you have forgotten your password, you can reset it via the Client Portal. Please follow the steps below to change your trading account password:
- Log in to the Vantos Markets Client Portal.
- Navigate to Accounts and select your trading account.
- Click the Settings icon, then select Change Password > Forgot Password.
4. A password reset link will be sent immediately to your registered email address. Please follow the instructions in the email to create a new password.
5. Click the link in the email. This will take you directly to the password change interface.
