Frequently Asked Questions
If you’re looking for immediate answers, our Help Centre provides a comprehensive overview on all aspects of trading on our platform.
Hot Topics
Deposit and Withdrawal
- Why has my deposit failed?
- What is the minimum deposit amount?
- Can I deposit money from a third-party account?
- Why was my withdrawal request declined?
- Can I submit a withdrawal on weekends?
- Why have I not received my withdrawal?
- Are there any charges for deposits and withdrawals?
- Can I pay with cash or cheques?
Platform
- Which platform should I use?
- Does MetaTrader 5 (MT5) support automated trading?
- What are the main features of MT5?
- What is MetaTrader 5 (MT5)?
- Can I trade shares with Vantos Markets via the MT5 platform?
- How do I download and install MetaTrader 5 (MT5)?
- My MT5 account is still unable to log in after changing my password. What should I do?
- What products can I trade with Vantos Markets on the MT5 platform?
About Vantos Markets
Account
- Can I apply to become a Professional Client?
- What happens if my account becomes inactive?
- How do I close my account?
- Can I open multiple trading accounts?
- What can I do if I do not have the required documents to open an account?
- What account types does Vantos Markets offer?
- Do you offer swap-free accounts?
- How long does it take to open an account with Vantos Markets?
Customer Wellbeing
Products and Trading
Trading Platform & Client Portal Access
Need more help?
Product Feedback
If you discover any security issues or vulnerabilities, please report them to us.