If you have recently changed your password and are unable to log in to MT5, please check the error message displayed in the bottom-right corner of the platform or within the Journal tab.
| Error Message | Possible Cause | Action |
| Invalid Account | Incorrect account number, password, or server selection | Re-enter your details carefully and ensure no accidental spaces are copied |
| No Connection | Unable to connect to the trading server | Check your internet connection and ensure any firewall or network restrictions are not blocking access |
| Authorisation Failed | The new password has not yet been synchronised with the server | Wait approximately 60 seconds and try logging in again |
If the issue continues after completing these checks, our support team is available to investigate further. To help us resolve the issue as quickly as possible, please:
- Take a clear, unedited screenshot of the specific error message or platform status bar.
- Ensure the screenshot includes the Journal log tab (located at the bottom of the terminal window), if applicable, as it may contain useful diagnostic information.
- Send the screenshot together with your MT5 account number to info@vantosmarkets.co.uk for further assistance.